Customer Support / FAQ

Shipping & Delivery

• Domestic orders are shipped via Nova Poshta (shipping costs are paid by the customer according to the carrier’s rates).
• International shipping is arranged on an individual basis upon receiving rate quotes from postal carriers. Shipping costs and customs duties are paid directly to the postal operator.
• The declared value of the parcel will match the total order amount.
• Order processing: up to 3 business days after payment confirmation. Shipments are not dispatched on weekends or public holidays.
• Orders are dispatched on Tuesdays and Fridays.
• Tracking: a confirmation email with your tracking number will be sent once your order has been dispatched.

The postal carrier is responsible for shipping and transit. In case of damage, please contact the carrier and notify us — we will assist you in submitting a claim.

Payment

Bank transfer via IBAN — account details will be provided after placing the order.

Returns & Exchanges

Purchased items are non-refundable. Size exchanges are considered on an individual basis.

Support

For questions regarding payment and shipping, please contact: store.rugbyteam@gmail.com